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Technical Work


Engineering

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Technical Work


Engineering

Work Experience

Software Engineer

Cozy.co
Portland, OR

Oct. 2017 - Present

  • Fullstack developer working in Ruby using Grape and PostgreSQL, and Javascript with KnockoutJS and Lodash
  • Collaborate with engineering, support, design, and product teams to improve our product offering and deliver high quality software to our customers
  • Work on a range of scales, from small bug fixes to major product feature releases, both independently and on teams

  • Respond efficiently and empathetically to high volumes of email requests from customers
  • Write and update external and internal Help Center documentation
  • Report bugs and escalate product concerns internally to engineering and design teams
  • Represent customer needs in product development and roadmap prioritization

Customer support specialist

Cozy.co
Portland, OR

Oct. 2016 - Oct. 2017


technical coordinator

Instrument Marketing
Portland, OR

Sept. 2015 - Sept. 2016

  • Managed and supported company’s laptops, A/V, printers, and mobile devices
  • Implemented ticketing system (Zendesk) and support process for IT and Operations
  • Planned and executed technical projects: SSO solution, modular imaging with Casper, cloud-based file storage migration (Dropbox and Google Drive), desktop security standardization, AWS OpsWorks automation and IAM authentication

Desktop Systems Specialist

Jama Software
Portland, OR

Oct. 2013 - Sept. 2015

  • Serviced networking and A/V systems, such as DNS, DHCP, switches, Apple TVs, WAPs
  • Headed and provided Tier 1-3 end user support, including service desk administration (Zendesk and LANDESK), permissions and account management, OS and application troubleshooting, and order requests
  • Standardized Mac and PC workstations with Casper, Active Directory, and LANDESK Management Suite

Customer support intern

Selectron Technologies
Portland, OR

Oct. 2011 - Dec. 2011

  • Diagnosed and resolved time-sensitive Interactive Voice Response software issues with customers
  • Performed preventative inspections of Windows software, operating systems, hardware, and servers

HELP DESK SUPPORT SPECIALIST

Colorado College
Colorado Springs, CO

Aug. 2007 - May. 2011

  • Logged, tracked, assigned, escalated and closed tickets in ticketing system (Heat)
  • Solved requests for employees and students including virus and malware remediation, printer maintenance, software deployments (Altiris), desktop networking, Microsoft Office/Exchange troubleshooting, and phones
  • Mentored teams of entry-level students in technical troubleshooting, and customer service skills

Volunteer Experience

Devops co-lead

Women Who Code Portland
Portland, OR

Sept. 2017 - present

  • Co-lead monthly study night meet-ups educating the Portland tech community about various DevOps concepts and tools.
  • Volunteer and participate in Women Who Code events and study nights.
  • Act as a representative on the leadership team for monthly calls and on Slack.

Education

Epicodus Coursework

Self-guided education in computer programming concepts in Ruby, HTML, CSS, Javascript, and C#

Epicodus (Online)
Portland, OR, Jan. 2016 – Present


intro computer science courses

Post-baccalaureate enrollment in Computer Science in C++ (CS101 and CS102)

Portland State University
Portland, OR, June 2013 – Dec. 2013


Certifications

  • Apple Certified Mac Technician (2016)
  • Apple Certified Support Professional (2016)
  • Apple Certified Technical Coordinator (2016)
  • Casper Certified Technician (2016)
  • Casper Certified Administrator (2015)

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Yoga


Yoga

Yoga


Yoga

Teaching Experience


Yoga instructor

Flex & Flow
http://flexandflowyoga.com/
Portland, OR

Sept. 2017 - Present

 

vinyasa and yin
YOGA INSTRUCTOR

Corepower Yoga
Portland, OR

Nov. 2013 - Nov. 2014

Yoga instructor
(Volunteer)

Cozy.co (Office)
Portland, OR

Jan. 2016 - Present

 

Yoga instructor
(Volunteer)

Donald E. Long Juvenile Detention Facility
Portland, OR

Aug. 2014 - Aug. 2015


Education

power yoga teacher training

Corepower Yoga
Portland, OR

Feb. 2012 - July 2012

 

Living yoga volunteer teacher training

Living Yoga
Portland, OR

May 2014

 

Yoga sculpt teacher training

Corepower Yoga
Portland, OR

May. 2014 - July 2014

 

Certifications

FIRST AID/CPR

Red Cross
2012 - Present

200-Hour Registered Yoga Teacher

Yoga Teacher Alliance
2012 - 2016

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Ecology


Ecology

Ecology


Ecology

Work Experience

Garden Educator

AmeriCorps
The Edible Schoolyard
New Orleans, LA

Aug. 2012 - Aug. 2013

  • Taught garden classes by leading small groups, preparing lesson materials, developing lesson plans
  • Maintained an acre of garden space in collaboration with the garden team

  • Organized meeting notes, curriculum, bulletin boards, photos, and conducted general office maintenance


Researcher

Colorado College Environmental Science Dept.
Colorado Springs, CO

May 2010 - June. 2011

  • Conducted studies on Pike's Peak, collecting temperature and dendrochronology data to elucidate causes for treeline elevation increases.
  • Wrote a paper theorizing the effect of microclimatology on Engleman Spruce growth at treeline.

Education

Bachelor's of arts
Environmental Science / math

Colorado College
Colorado Springs, CO

Sept. 2007 - May 2011


Volunteer

Trail Builder

Rocky Mountain Field Institute - Earth Corps
Colorado Springs, CO

June 2011 - July 2011 (intensive 30-days living on Mount Blanca)